Nicholas Zakas has the answer. What I like most about this is that he's clearly dientified the source and the solutions to the grumpy issue. While problems aren't always so simple, and organizations can have more systemic issues, a triest like this definitely shows the perspective from the creative part of a development endeavour
http://www.nczonline.net/blog/2012/06/12/the-care-and-feeding-of-software-engineers-or-why-engineers-are-grumpy/
What he also presents is a note about how building software is like building a house. This might be worth making more visual.
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